We accept Visa, Master, American Express, Discover, and Paypal (Paypal must be used via Instant Transfer only, E-checks are not accepted).
Upon order submission, a receipt will be e-mailed to the address provided at time of order checkout.
All items are paid for in full upon order submission. After entering credit card information and clicking “complete your order” on the final review page, you will receive an order confirmation number. You will also receive an e-mail confirming that your order has been received. Orders shipping to the states of Illinois are subject to state sales tax.
To utilize any of our monthly promotional discount codes, please use/create a registered RP account. Promotional codes may not be applied towards previously placed orders nor combined with any other promotions or discounts. Only one promotional code may be used per order. Promotional codes may however be used in conjunction with merchandise credit.
GIFT CARDS/MERCHANDISE CREDIT
If you are issued a merchandise credit for the return of an item purchased online, or choose to purchase an RP Gift Card, the value has a 1 year expiration date and may be used for any purchase/item.
Inventory levels noted on the website for each item are estimates. Backorders can take 6-13 weeks to arrive and must be paid in full at the time of order placement. Once the item has arrived to our warehouse facility, we will process and ship via the method selected at the time of order submission. You will be notified via email of the arrival and shipment of your back order. You may not back order an item within the RP Outlet.
*Special orders include: demi-pointe shoes, as well as vamp 1 and vamp 3 pointe shoes.
In order to better serve you and ensure prompt delivery of your items, we utilize automated order processing and warehouse systems. All orders (including orders for backordered items) cannot be cancelled or modified and will be processed as submitted. Please note that ribbons and elastics are not complimentary for pointe shoe purchases. Ribbons/elastics, or any other accessory items must be included as a part of the order in question prior to final submission.
After finalizing your order, please monitor your account and reach out to our customer service team with any questions. Please note that refund requests will only be accepted within 10 days of order submission. Requests outside of this time frame for orders not considered a special order are eligible for compensation in the form of a virtual gift card. If you have been waiting in excess of 13 weeks for delivery of a backordered item that is not classified as a Special Order, you may cancel your order for a full refund.
Customer service representatives are available 9:00am to 5pm CST Monday through Friday for any assistance.
Prior to returning any item, please make a return authorization request by contacting our representatives at 1-866-776-4683, or firstname.lastname@example.org for a return authorization number. Any items returned without a return authorization number will not be accepted. Please indicate at the time of your return request what item(s) you wish to receive in exchange, or if a merchandise credit is preferred. After you have made your authorization request, you will receive instructions on how and where to send your return.
Returns on any items that are not classified as a special order or clearance item can only be made within 14 days of shipment for exchange or merchandise credit with original packaging and an original receipt. Returns must be made in a box suitable for shipment (product returned in mailing envelopes will not be accepted). Altered, used, worn, soiled or damaged items will be rejected and will only be returned to Customer at Customer’s sole cost and expense. RP is not responsible for any shipping fees associated in forwarding a return item for exchange/credit, or for any damage to the product that may occur during shipping. Delivery fees for any product exchange item is however complimentary if shipping within the contiguous 48 states (if the exchange is shipping to an address outside the lower 48 states, the exchange will be subject to international delivery fees) . *All sales are final for RP Outlet (clearance) items and for special orders. Special orders again include: demi-pointe shoes, as well as vamp 1 and vamp 3 pointe shoes. If you are requesting a return for a product exchange, we cannot guarantee that your requested exchange item will be available at the time of new order processing. Please allow up to 5 business days for processing of any return request. Any merchandise credit has a 1 year expiration date from the date of issue. Returns not received within 30 days from the issue of a return authorization number will not be accepted.
If you purchased any RP product directly from your local retail affiliate and need to make a return or exchange, please contact the affiliate from which you purchased the item(s).
We cannot guarantee that a specific cobbler can make your pointe shoes. Any stamps on the bottom of pointe shoes are for quality control purposes and are not in any way indicative of maker’s mark. Requesting a return for a specific cobbler is not a viable reason for return.
Please provide a street address for shipment as we cannot deliver packages to P.O. boxes.
All orders submitted will ship via FedEx. Shipment processing does not occur on either Saturday or Sunday, nor during major national U.S. holidays.
Expedited orders will be processed for same day shipment only if the order is placed prior to 12pm CST, Monday-Friday, excluding major U.S. holidays. If an expedited order is received after 12pm CST Monday-Friday, it will be processed for delivery and shipped the business day following order submission. Please allow up to a 48 hour period for ground orders to be processed from our warehouse. Once shipped, for US domestic orders shipping via standard ground, please allow 5-7 business days for delivery.
Only purchases totaling $95 or more (excluding virtual gift cards) qualify for free standard ground shipping within the contiguous United States (the states of Alaska and Hawaii are excluded from free ground shipping. Puerto Rico and any other United States territories are also excluded from free shipping).
All packages should arrive by the end of the business day they are scheduled to be delivered. Weekend delivery via FedEx is not available.
RP cannot be responsible for customer errors in the shipping portion of the checkout and will not be responsible for missing packages that are confirmed delivered.
Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient; RP has no control over these charges, nor can RP predict what they may be.